At xsmb, your privacy matters. This Privacy Policy explains what personal information we collect when you use our Philippines online entertainment platform, how we use it, who we may share it with, and what rights you have over your own data. By registering an account or continuing to use xsmb.run, you acknowledge that you have read and understood this policy. If you have any questions, our FAQ page is a good starting point.
When you register for an account on xsmb, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated by your use of the platform, such as your login timestamps, device type, browser version, IP address, and the pages or games you interact with during each session. If you contact our support team, we retain a record of that correspondence, including any attachments or screenshots you share with us. We may also collect information from third-party payment processors when you make a deposit or request a withdrawal, limited to what is necessary to complete and verify the transaction. All collection is limited to what is genuinely needed to operate the platform, verify your identity, process payments, and keep your account secure.
The primary purpose of collecting your personal data is to create and maintain your xsmb account, process your deposits and withdrawals in Philippine pesos, and deliver the betting and slot game features you have signed up for. We also use your data to verify that you meet the minimum age requirement of 18 years and that you are accessing the platform from an eligible location within the Philippines. Your contact details allow us to send you important account notifications, such as transaction confirmations, security alerts, and updates to our policies — these communications are not optional, as they are necessary for the safe operation of your account. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve players across the Philippines. We do not use your personal data to serve third-party advertising, and we do not sell or rent your information to any external marketing organisation.
xsmb uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We also use analytics cookies to understand how players navigate the platform, which pages load slowly, and where users tend to drop off — this data is aggregated and does not identify you personally. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features, including the ability to stay logged in. By continuing to use xsmb.run after being informed of our cookie use, you consent to the placement of cookies as described in this policy.
We do not sell, trade, or rent your personal information to third parties for their own commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law, a court order, or a regulatory authority to disclose personal information, and we will comply with such requirements to the extent mandated. If xsmb undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material change to how your data is shared by updating this Privacy Policy and, where appropriate, by sending a direct notification to your registered email address.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations governing online entertainment and financial record-keeping. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you. xsmb uses industry-standard security measures, including encrypted data transmission and access controls, to protect your personal information from unauthorised access, disclosure, or alteration. Our internal teams are trained to handle personal data responsibly, and access to sensitive account information is restricted to staff who genuinely need it to perform their duties. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to log out fully after each session, especially on shared devices.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing, such as the use of your data for platform analytics, and we will consider your request in accordance with applicable law. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within a reasonable timeframe. Please note that some requests — such as deletion of account data — may affect your ability to continue using the platform, and we will explain any such implications before proceeding. We are committed to handling all privacy-related requests fairly, transparently, and without undue delay.
xsmb reserves the right to update this Privacy Policy at any time to reflect changes in our practices, the features we offer, or applicable legal requirements in the Philippines. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered users by email. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your information is being handled. If you have questions about any aspect of this policy, the FAQ page and our support team are available to help.
The key points from our Privacy Policy — the full text above is the binding version.
We collect only the personal information required to run your account, process payments in Philippine pesos, and keep the platform secure. We do not gather data beyond what is genuinely necessary for these purposes, and we never sell your information to third-party marketers or advertisers.
All data transmitted between your device and xsmb.run is protected using industry-standard encryption. Access to sensitive account information is restricted internally, and our team is trained to handle personal data with care and in line with applicable Philippine data protection standards.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We will handle your request promptly and transparently, and we will explain any implications before taking action that could affect your account access or platform experience.
xsmb does not sell, rent, or trade your personal information to any external party for commercial gain. We only share data with trusted service providers who help us operate the platform, and all such providers are bound by strict data processing agreements that limit how they may use your information.
We use cookies to keep the platform running smoothly and to understand how players use xsmb. You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect platform functionality, but your core privacy rights remain unaffected regardless of your cookie preferences.
When we make significant changes to this Privacy Policy, we update the effective date and notify registered users by email where appropriate. We encourage you to check this page periodically. Continued use of the platform after an update means you accept the revised policy as it applies to your account and data.
If you want to know more about how xsmb handles your data, or if you would like to exercise any of your privacy rights, our support team is ready to help. You can also check the FAQ for quick answers, review our Terms and Conditions, or visit the Responsible Gaming page for player wellbeing resources available across the Philippines.